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Support for clients, whether prospective (pre-sales) or current (support contracts, monthly or per incident) comes in 2 different forms:

In most cases support can be provided via “remote access”. Typically these are issues with client-based virtual machine or collaboration tools; servers running VMware's ESX ® products, for instance, may not work well with this choice.

As this site is upgraded, our clients will be able to log in securely and create, update, view and print trouble tickets for active issues, as well as download bills, retrieve copies of contracts and reach more advanced forms of technical support.